For us support planning is a systematic process based around ‘better conversations’ between the client and us as a support provider.  Through this process we aim to identify what is most important to each person for them to achieve a good life and ensure that the support they receive is designed and coordinated around their desired outcomes. We work to build on the person’s assets and resources and ensure that they are in control.

The outcome is the support plan, which will be reviewed regularly. This ensures for us that personalised care and support planning is a continuous process, not a one-off event.

We will work in co-production with the client to write the support plan .

The support plan is about the whole of the person’s life, not just about assessed needs.

They are encouraged and supported to think creatively about ways to achieve their outcomes.

We will involve friends and family in the process if the client chooses.

We support the client to take risks, and know it is OK to make mistakes and change their mind.

We ensure that the process from assessment through to review is transparent and clear, so that the client knows what to expect and when to expect it.

The review is person-centred, focused on the client and their life, outcomes and what is working and not working.